All sales are final with the following exceptions:
FULL REFUNDS
- If the incorrect shipping address was provided and the package returns to me undamaged, the order can be reshipped. The buyer pays the additional shipping fee.
- If the item is damaged in transit, the buyer has the option of returning the item within 72 hours for a full refund.
- If the item is lost in transit, the tracking label will be referenced and the buyer will receive a full refund provided that the package is not marked as delivered. Please note that this store is NOT liable for packages that have been marked as delivered to the correct address. For extra security, I am able to offer signed packages. Please send an e-mail to me at saltmalkin@gmail.com with your order number.
PARTIAL REFUNDS
- If the shipping label on the buyer's order has been printed before order cancellation, the buyer will only receive a refund for the price of the item.
- If the buyer accidentally orders the wrong item or multiple items, the buyer can opt to return them but will only receive a refund for the price of the item.
EXCHANGES
PLEASE NOTE: In the case of all item returns, a valid tracking number for the item must be given before refunds or exchanges. If a tracking number is not given, the refund or exchange will not be processed until after the item arrives at the store.
- If the seller has sent the wrong item, quantity of items, or the item arrives damaged, the buyer may opt to recieve the missing items, or exchange the item for one of equal or lesser value. All shipping costs will be covered by the seller.
- If the buyer has bought the wrong item(s), exchanges can be made for items of equal or lesser value, or for the intended item with the price difference taken into account. The buyer covers the cost of shipping.
WHAT DOES THE PACKAGING LOOK LIKE?
All orders will be shipped via USPS with discreet packaging and will include tracking numbers.
For ONLY stickers and postcards, stamped letters with reinforced packaging are used.
For small merchandise, yellow bubble mailers and plastic bags are used.
For prints, plastic protective sleeves and rigid stay-flat envelopes are used.
For large merchandise or bulk orders, cardboard boxes are used.
CAN I RECIEVE EXTRA SECURITY ON DELIVERIES?
Email me at saltmalkin@gmail.com or submit a contact form with your order number. Prices will vary.
I am able to offer the following:
Signature required - This usually costs between 2-4$ extra.
Reinforcement on packages - Extra backing, bubble wrap, individually packaged items, etc. The cost is variable and depends on the package.
DO YOU ACCEPT ORDERS PLACED OUTSIDE THE US?
Yes!
HOW LONG WILL IT TAKE TO RECIEVE MY ORDER?
USA: 3-15 business days after shipping notice.
International: 1-4 weeks after shipping notice.